This guide gets you into the Flynn People Portal fast. It then walks you through payroll, time, benefits, and manager approvals, with US/Canada differences and clear security, status, and support guidance.

Whether you work at Applebee’s, Taco Bell, or Pizza Hut under Flynn, you’ll find role-based steps, timelines, and who to contact when something doesn’t work.

Overview

In a few minutes, you’ll understand what the Flynn People Portal is and who uses it. You’ll also know how to find the right login, apps, and workflows for your role and region.

The portal centralizes timekeeping, payroll, benefits, schedules, and basic HR tasks for hourly employees, shift managers, and HR/IT admins across US and Canada operations. Expect some brand- or union-specific variations.

Most employees use the portal to view pay stubs, submit or approve time, and enroll in benefits. Managers also handle punch edits, leave approvals, and schedule changes.

Former employees primarily use it to retrieve W-2/T4 forms and confirm address changes before year-end deadlines. These tasks are time-critical for tax compliance and reissues.

Mobile access matters for on-the-go restaurant teams. We include app deep links and minimum OS guidance, plus supported browsers to prevent login errors.

Security is consistent across sections. You’ll see multi-factor authentication (MFA), account recovery paths, and what to expect when an account is locked or reactivated.

Official login links and apps by brand and region

This section helps you reach the correct Flynn People Portal login for your brand (Applebee’s, Taco Bell, Pizza Hut) and region (US/Canada). It includes app options for mobile sign-in and key tasks.

Some links are brand- or region-restricted. Your manager or HR will confirm the specific URL used at your location.

Flynn’s brands typically route through single sign-on (SSO) and then into connected systems (timekeeping, payroll, benefits). The exact tiles you see can differ by brand and union.

If you’re unsure, use the SSO link issued during onboarding. You can also ask your GM to confirm the branded login page posted in the back office.

When a bookmark stops working, test in a supported browser (see below). If the sign-in page fails to load, escalate via your location manager or HR/IT.

Applebee’s, Taco Bell, and Pizza Hut: verified login URLs (US/CA) and support contacts

You’ll find your verified Flynn People Portal login in your onboarding email or text. It also appears on your location’s back-office poster or inside your brand’s SSO homepage.

If you no longer have the link, ask your manager to resend it. They can also open an HR/IT ticket on your behalf.

For security, Flynn does not publish direct employee login links or shared service phone numbers publicly. Use the Help or Forgot Password links on the sign-in page you were issued. You can also contact your store or area leader to escalate to HR Shared Services or IT.

If a link fails or redirects unexpectedly, try a few quick checks before escalating. Switch to Chrome or Edge, clear cache, and retry in a private window.

If you still can’t reach the page, report the behavior to your manager. Include the exact URL clicked, a timestamp, and a screenshot.

If you’re a former employee retrieving tax forms and your login has expired, request a one-time reactivation through HR Shared Services. This lets you download documents before reissue windows close.

iOS and Android app deep links and device/OS requirements

This section points you to safe, official app listings and minimum OS guidance. Install only the apps your location uses, and enroll them in MFA if prompted.

Many Flynn locations use an authenticator (Okta or Microsoft) and one or more HR/payroll/scheduling apps. Confirm with your manager which apps your store uses.

Most apps work best on recent OS versions, such as iOS 14+ or Android 10+. Enable notifications for MFA prompts and time approvals.

If your device is company-managed, enroll through your brand’s MDM/Company Portal first. This allows proper registration and policy-based permissions.

Supported browsers and Citrix/XenApp compatibility

To prevent login errors and missing buttons, use a current, supported browser. Avoid deprecated versions and Internet Explorer.

In general, the Flynn People Portal and connected systems perform best on the latest Chrome or Edge on Windows, Safari on macOS/iOS, and Chrome on Android. Enable third-party cookies for SSO and allow pop-ups for document downloads.

If you access the portal through Citrix/XenApp in a back office, open the browser inside the Citrix session. This ensures the SSO context and file downloads work.

Pop-up blockers or download restrictions in Citrix can hide pay stub PDFs. If you see looping logins, clear cache and cookies and try a private window. If the loop persists, your SSO session may be stale, and an MFA re-prompt or IT reset can resolve it.

Account setup, password/MFA reset, and locked-account recovery

Here you’ll complete first-time setup and learn the fastest way to reset your password or MFA. This includes cases where you no longer have the email or phone on file and how to recover from a locked account.

These steps support both US and Canada, with small variations in identity prompts.

First-time setup typically arrives via a welcome email or text with your SSO link and temporary credentials. You’ll verify your identity and enroll MFA to protect your payroll and tax data.

Common pitfalls include using a personal email that doesn’t match your profile. Another is skipping MFA backup methods (SMS/call/codes), which complicates recovery if your phone is lost.

First-time account creation and identity verification

This flow gets you from invite to a working Flynn People Portal login with MFA enrolled. It matters because payroll, benefits, and compliance tasks are blocked until identity verification and MFA setup are complete.

Your invite usually expires within days. If it does, ask your manager or HR to resend and confirm your personal contact info before retrying.

Password reset and MFA enrollment/reset (no work email or phone)

Use this sequence when you forgot your password or changed phones and can’t receive MFA codes. It protects access while giving you a supported way back in.

The key is proving identity without your old factors, then adding new MFA methods.

If self-service is not enabled for former employees, request a temporary reactivation to retrieve documents. Reactivation windows are time-limited to protect data.

Locked account and reactivation scenarios

This guidance explains what to do after too many failed attempts or long inactivity. It also covers how to tell when reactivation is complete.

Lockouts protect your data from brute-force attacks. They can also delay time-sensitive tasks like approvals or payroll changes.

If you see “account locked,” wait the standard cooldown, often 15 minutes after several failed attempts, before trying again. Repeated attempts extend lockout time.

If an admin unlock is required, ask your manager to escalate to HR/IT. You’ll receive confirmation when your account is reactivated.

Immediately reset your password and MFA. Then confirm your contact info.

Former employees typically lose portal access shortly after termination. They can request time-limited access for tax document pickup. Contact HR Shared Services to confirm availability and the window before W-2/T4 reissue deadlines.

Payroll calendar, pay stubs, and tip reporting

This section sets expectations for pay period cadence, cutoff times for approvals, overtime and tip rules, and where to find pay stubs. The goal is to avoid missing a payroll.

Calendars vary by brand and region. Verify your location’s schedule inside the portal.

Most restaurant operations run weekly or biweekly cycles. Timecard approvals are due near period end, and pay hits your bank on posted pay dates.

Missing approvals or late direct deposit updates push changes into the next cycle. Knowing your cutoff and who approves you is crucial to avoid delays.

Pay periods, pay dates, and cutoff times

Here’s how to make sure your hours count for the right check and when funds typically arrive. The exact calendar is posted in the Flynn People Portal under Payroll or Resources.

If your store is in the US, bank holidays may move pay dates. Canadian statutory holidays can shift deposits as well.

Always check the posted calendar in the portal for exceptions.

Overtime and tip allocations for restaurant roles

This explains overtime basics and how tip reporting and allocations affect pay. It helps you catch issues before payday.

In the US, nonexempt employees generally earn overtime after 40 hours in a workweek. Some states have additional daily overtime rules; see U.S. DOL Overtime (FLSA) for federal guidance.

Enter declared tips each shift according to brand policy. Verify that tip credits and tip-outs are reflected on your timecard.

Managers should review pooled tips and adjustments before final approval. If you transfer between locations or roles in a week, confirm that hours and tip categories consolidate correctly for overtime calculations.

If an overtime or tip allocation looks wrong, flag it to your manager before the approval cutoff. Retro corrections may move to the next check, depending on payroll processing timelines.

Finding and downloading pay stubs

These steps show where your pay stubs live and how to export them for loan or rental applications. Pay stubs often appear under Payroll > Pay Statements and can be filtered by date.

Open the most recent statement to view gross pay, taxes, tips, and deductions. Then use Download or Print to save a PDF.

Ensure pop-ups are allowed in your browser or Citrix. If a pay stub is missing after payday, refresh the page. Then confirm your pay date and processing status with your manager.

Former employees may lose portal access quickly post-termination. Ask HR for temporary access or alternate delivery to retrieve pay stubs needed for year-end or verification requests.

Year-end tax forms and timelines (US and Canada)

This section highlights when W-2/T4 forms are available, how reissues work, and why address changes must be made before deadlines. Deadlines and forms differ by country, so follow the correct guidance.

Year-end forms are time-sensitive. US employers must furnish Forms W-2 by January 31. Canadian T4 slips are due by the last day of February.

If your address is wrong, paper forms may be delayed. Updating your address early ensures portal pickup or accurate mailing.

US: W-2/W-2C and 1095-C timelines and reissue process

US employees should expect W-2s in the portal by January 31. Employers must meet this deadline under IRS rules; see IRS: About Form W-2 for official details.

Paper delivery (if elected) typically follows soon after. Verify your address and consent for electronic delivery in December.

If you need a reissue or a corrected W-2 (W-2C), open a ticket with HR after February if the original has errors. Form 1095-C, if applicable to ACA-eligible employees, usually appears later in Q1. Keep it with your records even if it’s not required to file your return.

If you’ve left Flynn, request temporary portal access to retrieve your W-2. Reissues require identity verification and may take several business days.

Canada: T4/T4A timelines and reissue process

Canadian employees can expect T4 slips by the last day of February. Employers must meet this deadline under CRA rules; see CRA: T4 information.

Confirm your mailing address and electronic delivery preferences in January. If a T4 is incorrect, request a corrected slip after the original posts.

Contractors receiving T4A slips follow a similar timeline. Ensure your tax profile matches your current status.

Former employees should request a short reactivation window to download T4/T4A PDFs. If your account is fully deprovisioned, HR can supply an alternate delivery method after identity verification.

Benefits eligibility, enrollment, and continuation

This section clarifies who’s eligible for benefits, when to enroll, and how to continue coverage after leaving. Eligibility can differ by brand, union, and full-time or part-time status, so always check your plan documents in the portal.

New hires generally have a limited enrollment window, often 30 days, to choose medical, dental, vision, and other benefits. Missing the window means waiting for Open Enrollment or a qualifying life event.

After separation, many US employees can continue medical coverage under COBRA for a limited time.

Eligibility by status and union; enrollment windows

You’ll learn how status impacts benefits and the deadlines that matter. Full-time employees, typically averaging 30+ hours per week, are generally eligible for medical benefits.

Part-time or seasonal staff may have access to limited or voluntary plans. Union CBA rules take precedence where applicable.

Complete your enrollment within your new-hire window in the Flynn People Portal’s Benefits section. Your elections take effect on the plan’s start date and are reflected on your pay stub once deductions begin.

If you transfer brands or change status, re-check eligibility and update elections as allowed. If you miss the deadline, you’ll need a qualifying event (marriage, birth, loss of other coverage) or wait for Open Enrollment. Documentation and timing are strict.

COBRA/continuation coverage and contacts

This part outlines how COBRA works for US employees and where to get help. COBRA generally allows eligible employees to continue group health coverage for a limited period, often up to 18 months, after qualifying events; see DOL: COBRA Continuation Coverage.

Watch for a COBRA packet from the plan administrator within weeks of separation. Enroll and pay premiums by the stated deadline to avoid gaps.

For Canada, provincial continuation or conversion options vary. Check your plan booklet or contact HR for your brand’s process.

If you don’t receive a COBRA notice within the expected timeframe, ask your former manager or HR Shared Services to confirm your address and eligibility status.

Workflows for hourly staff and managers

These role-based playbooks help hourly staff complete everyday tasks quickly. They give managers clear steps for approvals, edits, and audits.

Screens differ slightly by brand and region, but the workflow logic is consistent. Follow the sequences exactly and note edge cases like multi-location employees, tip pools, and schedule swaps that require manager approval.

Doing tasks daily reduces end-of-period crunch and improves payroll accuracy.

Hourly: view/swap shifts, request time off, update direct deposit and tax withholding

Here’s a fast path through the most common hourly workflows. You’ll see where to click and what to expect.

If a swap or time-off request is urgent, message your manager in-portal or in your scheduling app. Changes don’t take effect until approved.

Managers: approve time, edit punches, manage leave requests, and schedule changes

This gives managers a crisp checklist for daily compliance and week-close accuracy. Timely approvals keep payroll clean and reduce corrections on payday.

Audit logs record who made what change and when. Use clear notes for edits and follow local documentation rules to pass audits.

Brand, union, and regional differences

This section calls out differences that affect screens, approvals, or timelines. Adjust your process accordingly.

Expect variations by brand contract, union agreements, and region-specific labor and tax rules. When in doubt, check your brand’s policy library inside the Flynn People Portal and confirm with your area leader or HR.

Aligning to local rules avoids payroll delays and compliance issues.

Brand- or union-specific policy differences in the portal

You’ll learn which rules to check first and where they show up in workflows. Union CBAs can set different overtime, premium pay, or break rules that appear as automatic calculations on timecards.

Benefit eligibility and accruals can also differ. Brand-specific scheduling policies may limit shift swaps or require manager notes for certain edits.

Follow in-portal prompts and add required comments to avoid rejected approvals. For benefits and leaves, confirm plan documents and any brand addenda before approving or denying requests.

If a policy conflict appears on screen, pause and escalate to HR with screenshots. The system often enforces the stricter rule set to remain compliant.

Multi-location employees: switching locations/profiles

This explains how to switch profiles safely when you work at multiple stores or brands. The goal is to record hours, tips, and approvals in the correct location without losing context.

Use the profile/location switcher in the header (or SSO tile) to select the right store before clocking time or approving requests. Verify the location tag on the timecard and schedule screens.

If you transfer mid-period, ensure both locations appear on your timecard. This helps overtime calculate correctly across assignments.

If you can’t see a location you’re scheduled at, ask your manager to confirm your assignment and permissions. Provisioning may need a quick sync before it shows.

Security, privacy, and compliance

This section gives you plain-language explanations of MFA, certifications, data residency, and retention. You’ll understand how your information is protected.

We also link to third-party standards to keep the language consistent and credible. Most Flynn systems are enterprise-grade platforms run by established vendors.

Security controls include MFA, encryption, audit logging, and periodic compliance assessments. If you need official reports, request them through HR/IT.

Certifications and audits (SOC 2/ISO 27001) and MFA policy

Here’s what those certifications and policies mean for you, and how they reduce risk. SOC 2 (Type II) audits evaluate the operating effectiveness of security controls over time; learn more at AICPA: What is SOC 2?.

ISO/IEC 27001 certifies an information security management system; see ISO/IEC 27001 — Information security management.

MFA is required for the Flynn People Portal and connected apps. Enroll at least two methods and update them when you change phones.

Audit logs track sign-ins, approvals, and changes. This supports investigations and compliance reviews.

If a vendor’s current SOC 2/ISO certificate is needed for due diligence, ask HR/IT to provide the most recent attestation under NDA.

Data residency, retention timelines, and privacy notice summary

This part sets expectations for where data is stored and how long it’s kept. US employee data is commonly hosted within the US.

Canadian data may be stored in Canada or in approved regional data centers under contractual safeguards. Confirm details in the portal’s privacy notice.

Core records (timecards, pay statements, tax documents) are retained for statutory periods and audit requirements. Some data may persist in backups for additional time.

You can review how your data is used and your rights in the privacy notice or by contacting HR. If you request corrections (name, address, tax forms), updates typically appear in the portal immediately and on pay/tax documents in the next processing cycle.

System status, maintenance, and support directory

This section shows how to check for outages, understand maintenance windows, and contact support with the right details. Knowing where to look first prevents duplicate tickets and speeds recovery.

Most maintenance is scheduled during off-peak hours and posted in advance inside the portal login page. Emergency downtime is rare but can occur around vendor releases.

Keep a simple checklist handy to handle outages calmly.

Status page and maintenance windows

You’ll learn how to confirm whether an issue is yours or system-wide. Look for a Status or Maintenance banner on the Flynn People Portal login page or your SSO homepage.

Vendor-specific status pages, for payroll or scheduling, are often linked there as well. If you’re mid-payroll or approvals, note the maintenance window timings and plan around them.

Download what you need ahead of time if a window overlaps your shift. When status pages confirm an outage, avoid repeated login attempts and wait for the “All Clear” before retrying.

If you see no banner but your store can’t sign in, report it to your manager. Capture details, including error text, timestamp, and devices tested, to include in a single, consolidated ticket.

Downtime playbook and escalation paths

This gives you clear, immediate steps if the Flynn People Portal is down or a link fails. Start with local checks to rule out device or browser issues, then escalate through your store.

If a payroll cutoff is at risk, mark the ticket as urgent and include the cutoff time. Managers should escalate through HR/IT with location and headcount impact.

Accessibility and language support

This section summarizes accessibility and language options so everyone can use the Flynn People Portal effectively. The portal aims to follow WCAG 2.1 AA practices; see W3C: Web Content Accessibility Guidelines (WCAG) 2.1 for the standard many platforms target.

Use high-contrast mode and screen reader support where available. Pay stub PDFs typically include text layers for assistive tech.

Language options commonly include English, Spanish (US), and French (Canada). If a translation is missing, ask HR for alternative formats or interpreter support for training sessions.

If you encounter an accessibility barrier, such as an unlabeled button or a keyboard trap, report it with a screenshot and the steps to reproduce. IT can then log it for remediation.

Admin and IT: SSO, provisioning, and integrations

This section equips HR/IT admins with lifecycle, permissioning, and integration details. It includes sync cadence and audit logs.

Where specifics vary by brand, confirm your exact configuration in your admin console. Provisioning is typically driven by HRIS hire events, SSO assignment rules, and brand/location attributes.

Audits rely on immutable logs across SSO and downstream apps. Integrations commonly include ADP (payroll), HotSchedules (scheduling), and an LMS.

SSO/Okta/Active Directory provisioning and role-based permissions

Here’s a practical view of user lifecycle and permissions. New hires are created in HRIS and synced to identity (Okta/AD) with brand/location groups.

They are assigned SSO app tiles and forced to enroll MFA on first sign-in. Terminations deprovision downstream apps via group removal.

Role-based permissions separate hourly, manager, and admin scopes. Managers gain approval and edit rights scoped to their locations. Admin actions require elevated groups with MFA.

All privilege changes, sign-in attempts, and admin actions should be captured in audit logs and reviewed periodically. For rehires, link the returning worker to the original person record to preserve history.

Re-check group assignments and MFA enrollment before reactivating tiles.

Integrations and data syncs (ADP, HotSchedules, LMS)

This part explains source-of-truth and timing so data stays consistent. HRIS is typically the source for person, job, and location.

Identity/SSO is the source for access. Payroll systems are the source for pay statements and tax forms. Scheduling apps own shifts and availability.

If a downstream system is out-of-sync, such as a pay rate not updated, verify the last successful integration run. Check for validation errors before manual correction.

New hires, rehires, and data changes

This section provides a first-week checklist for new hires, rehire steps to restore access cleanly, and how to process name, address, bank, and tax changes without missing payroll. Getting these right early prevents delays and reissues later.

Follow the order below to avoid duplicate records, missed benefits, or failed direct deposits. Managers should confirm completion before the first payroll cutoff.

New-hire first-week checklist mapped to portal tasks

This checklist keeps you on track from day one. Complete each item in the Flynn People Portal or connected apps.

If any item is missing from your dashboard, ask your manager to confirm your provisioning and app tile assignments.

Rehire and account reactivation

This explains how to bring a former employee back without creating duplicates. Rehires should be matched to their original record in HRIS and then re-provisioned to SSO and downstream apps with updated job and location attributes.

Verify identity and re-enroll MFA if factors were purged. Confirm tax forms and direct deposit are current, and reissue any required onboarding tasks.

Once your SSO tile reappears and you can access time and schedule, do a quick test punch or schedule view to confirm access. If your old email or phone no longer works, update contacts during reactivation to prevent lockouts.

Legal name, address, tax withholding, and direct deposit updates

This section sets expectations for verification and when changes appear on pay and tax forms. Name changes often require documentation, such as a marriage certificate or court order.

Updates may flow across systems on different timelines. Update your address and withholding in the portal as soon as it changes to prevent tax form misdelivery.

Direct deposit changes may take one pay cycle to validate. US W-2s reflect your name and address on file at year-end. Canadian T4s reflect information at slip issuance.

Update before those deadlines to avoid reissues. If a pay or tax form reflects outdated info, request a correction (W-2C or corrected T4) through HR. This can take several business days.

Release notes and recent updates

This final section summarizes recent changes that may affect how you sign in or complete tasks. Adjust without surprises.

Check this space in the portal or your SSO announcements for updates that impact timelines or approvals. Recent examples include an MFA policy change requiring a second factor for all mobile apps.

You may also see a refreshed timecard approval screen that groups exceptions at the top and expanded self-service for address and withholding updates. For managers, punch edit reason codes may now be mandatory and appear in audit logs. Schedule swap approvals trigger push notifications by default.

When a release is announced, review the short tutorial or tooltips posted in the Flynn People Portal and test your top tasks. If something looks off, capture a screenshot and open a ticket with the release name and your brand/location.

References and resources: