Customer Success Manager Job Description: Qualifications and Responsibilities

How to Write a Customer Success Manager Job Description

A compelling Customer Success Manager Job Description attracts professionals who deliver high-quality results in building customer relationships, driving retention, and guiding product adoption to drive growth. Additionally, adopting technological tools such as Litespace’s AI Resume Screening Agent can help you better find your ideal candidate. 

What does a Customer Success Manager do?

A Customer Success Manager works directly with new and existing customers to ensure they have a satisfactory experience when using the company’s products. This includes managing onboarding, building strong relationships, and proactively addressing challenges to maximize product value and drive renewals. Customer Sucess Managers often work with sales, products, and technology teams to ensure customers’ expectations are consistently met. 

The importance of a good Customer Success Manager Job Description

A clear Customer Success Manager Job Description attracts professionals whose skills and ambitions align with your needs, reducing time-to-fill and improving first-year retention.  Well-structured listings provide candidates with precise expectations, driving higher-quality applications and strengthening your talent pipeline. 

Customer Success Manager Job Description Template

About the opportunity:‍

• In this role, you will lead the Customer Success team in delivering high-quality onboarding support and renewal processes, accommodate inquiries with tailored solutions, and react promptly to to customer feedback.
  

Education & Training:

• Required education: Candidates should hold a Bachelor’s degree, all educational programs are welcome.
  
• Preferred education: Professional certifications such as Certified Customer Success Manager (CCSM) from the Customer Services Institute of America.
  

How You Will Succeed In This Role:

• Support customers throughout the onboarding and renewal processes. 
• Provide explanation on training materials when applicable, conduct regular check-ins to ensure satisfactory experience. 
• Monitor customer health metrics to identify risks and growth opportunities. 
• Act on opportunities for renewal, upsell, and cross-selling. 
• Relay customer feedback to appropriate teams, such as the product to improve offerings.
  

Skills Requirement:

• Technical skills: Proficiency with CRM software (Salesforce, HubSpot, Zoho CRM) and specialized customer success platforms (Gainsight, Totango, ChurnZero). 
• Non-technical skills: Exceptional communication, empathy, problem-solving, and strategic mindset to build trust and deliver value. 
• Preferred (but not required) skills: Experience with data visualization tools (Tableau, Power BI) and basic scripting for data analysis.
  

Customer Success Manager Pay & Benefits

The median annual salary for Customer Success Managers is $114,026, with a typical range from $91,561 (10th percentile) to $136,779 (90th percentile). Leading organizations often augment base pay with benefits such as:

• Comprehensive health insurance: Provided by 97% of employers
• Mental health coverage: Included by 90% of organizations
• Hybrid work arrangements: Offered by 63% of companies
  

Tailoring your Customer Success Manager Job Description

Common sub-types of Customer Success Manager roles

• Technical CSM: Focuses on technical integration and advanced troubleshooting for customers.
• Enterprise/Strategic CSM: Manages high-value accounts and shapes long-term customer strategies.
• Renewals Manager: Specializes in contract renewals and retention campaigns.
• Onboarding Specialist: Ensures smooth entry and rapid time-to-value for new customers.
  

Adjusting for seniority

• Entry-Level (0–2 years): Emphasize mentorship, training programs, and foundational onboarding support. 
• Mid-Level (2–5 years): Highlight ownership of customer portfolios, renewal targets, and upsell responsibilities. 
• Senior (5+ years): Stress strategic leadership over multiple teams, process optimization, and mentoring junior CSMs.
  

Using Litespace for your resume screening

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