Online Suggestion Box: Enhancing Workplace Inclusivity and Responsiveness

Feb 10, 2024
7 mins to read
Online Suggestion Box: Enhancing Workplace Inclusivity and Responsiveness

Revolutionize your feedback game with an online suggestion box. Our guide provides a step-by-step implementation process to ensure impactful submissions.

It’s safe to say that in today’s world, everything is going through a digital revolution. From communication and collaboration to feedback mechanisms, technology has left no stone unturned. Employees are becoming more accustomed to having digital systems in their daily workflows. This shift prompts a discussion on how ideas and feedback can be shared more effectively. In this blog, we go over the online suggestion box and the real-time impact it can have on your workplace.

What is an Online Suggestion Box?

An ‘online suggestion box’ is like the digital reincarnation of the physical employee suggestion box. It’s an online tool or platform that streamlines the process of gathering feedback, ideas, and concerns from employees. It's typically designed with features to sort, filter, organize, and analyze submissions. When employed effectively, it has the power to reshape your feedback culture. The outcome is a workplace that's more innovative, responsive, and action-driven.

Benefits of a digital feedback system

  • Real-time engagement: It provides instant access to ideas and feedback. Employees can share their thoughts whenever new inspiration comes along. Likewise, this also lets managers be more agile and responsive to incoming submissions.
  • Convenience and accessibility: Digital tools are accessible from anywhere. This makes it ideal for both in-person and dispersed teams. People can share their ideas or feedback at any time, which promotes a continuous flow of suggestions.
  • Efficient processing and management: Forget physically sorting through individual paper notes. Digital submissions are automatically recorded and categorized through an online portal. This enables companies to process ideas swiftly and effectively.
  • Integration with other tools: Many platforms integrate seamlessly with other organizational tools and systems. This integration not only enhances engagement but also streamlines the overall feedback process. It also allows for a more interconnected and cohesive digital environment.

Physical suggestion boxes also hold value in specific organizations. Check out 'Why Your Organization Needs a Suggestion Box’ for deeper insights. Or find practical tips in ‘8 Suggestion Box Ideas To Increase Engagement.’

How can organizations implement a digital suggestion box?

Like with any process, implementation starts with a plan. This is to ensure everyone understands and aligns with the initiative from the start. Let’s discuss how your organization can implement the online suggestion box step-by-step:

1 - Get approval from executives

To get the resources to execute and manage this tool, it’s important to get buy-in from leaders in your organization. At the start, sharing objectives and expectations will assist management in deciding if this is something they can invest in. Beyond the approval, it’ll allow leaders to adapt and coordinate decisions to this new strategy. 

2 - Select a suitable platform

Research and choose a platform that best fits your organization’s needs. Think about the customization options, security features, and user-friendliness of the software. It should allow hassle-free sharing of ideas and concerns between employees and management. 

3 - Communicate the initiative

It’s good to spark employee interest and curiosity before it’s launched. A great way to do this is by getting everyone in an all-hands meeting. It’s easier to generate enthusiasm when everyone is together, especially if you hinted it would be a big announcement. Share the purpose and the changes you hope to see with this digital feedback system. 

Communicating this with your team will make employees feel part of a new journey. Being transparent, regardless if this is a small or big deal, will make them trust you more. They’ll feel more connected and valued at work, which can strengthen their loyalty to your organization.

4 - Establish clear guidelines and encourage participation

Before launch day, it’s important to make sure employees know exactly how to use this new tool. Consider a virtual or real-time demonstration to show users exactly how they can navigate the portal and submit their ideas. Otherwise, a written manual with images can also work well to provide clear instructions. Be sure to include the types of feedback welcomed, boundaries, and submission frequency.

Getting everyone to actively participate is key to the success of the virtual suggestion tool.  Employees should understand the scale and impact that their creative submissions can have. So, be sure to share this information once action is taken on their suggestions.

5 - Track and communicate resulting changes

If your online suggestion box comes with analytics and insights features, you’re already a step ahead. By reviewing the quality and outcomes of previous submissions, you can strategize for continuous improvements. It can also help to designate a team member to manage and collect responses. This ensures that innovative ideas and feedback don’t go unnoticed. Although it might not be perfect at the start, learning from past activity is what will help you identify and overcome inefficiencies.

In addition, make sure your crew is informed about when their suggestions are implemented. It's a good idea to share updates on an ongoing basis, either through email, communication tools, or during meetings. This demonstrates your company's effective commitment to listening and acting on employee ideas.

6 - Gather feedback

Just as you encourage employees to share their suggestions, create avenues for gathering feedback on the online suggestion box itself. Get employees to share their experience with it and if they think it’s effective. You can use this information to improve and ensure the system always evolves with employee needs and preferences.


Implementing an online suggestion box is not just about introducing a new HR tool. It's about cultivating a culture of open communication, collaboration, and continuous improvement within your organization. Having a dynamic feedback ecosystem where input is valued and celebrated can ensure employees are well-engaged and satisfied at work.

Ziyad Bakkali
Ziyad Bakkali

Ziyad is a Marketing and Content Intern at Litespace. With a background in leveraging digital growth strategies for client success and a passion for digital marketing trends, he is eager to contribute his expertise to support Litespace’s marketing efforts and help the brand thrive in the HRTech space.

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