SHRM credential on Credly: troubleshooting guide

When your SHRM-CP or SHRM-SCP shows “expired” or out-of-date on Credly after you’ve recertified, the fix depends on who acts next. It may be SHRM (issuer) or Credly (platform/account). This guide gives you a clear decision path. Verify your SHRM status, reconcile identities, accept or request a reissued badge, then escalate with the right team if needed.

Overview

If your SHRM credential isn’t up to date on Credly, start by confirming your SHRM record is current on the issuer side. Then make sure Credly can match you to that record on the platform side. Most mismatches resolve by aligning emails, accepting a newly issued badge, or asking SHRM to reissue to the correct account.

SHRM recertification requires 60 Professional Development Credits (PDCs) every three years to keep your credential active. Once SHRM processes your recert, they instruct Credly to issue your updated badge. See SHRM’s official policy for details: SHRM recertification.

The fastest path to a fix is: verify SHRM status → match emails/merge Credly accounts → accept the new badge or ask SHRM to reissue → escalate with the right template.

What causes SHRM–Credly badge mismatches

When your SHRM credential looks wrong on Credly, the core issue is usually one of two things. It’s either an issuer-side data/status gap or a platform-side identity/display issue. SHRM, as the issuer, controls badge validity, dates, and reissuance. Credly controls your account access, profile, and how badges display.

Common root causes include:

Recertification not yet recorded by SHRM or still processing.
Email mismatch between your SHRM account and your Credly account.
Duplicate Credly accounts splitting your badges.
A newly reissued badge is pending and hasn’t been accepted.
Privacy/display settings hide the updated badge.
Legal name or email changes not aligned across systems.
Confusion between employer/org badges and your personal SHRM credential.

Per Credly’s help guidance, only the issuing organization (SHRM) can change badge metadata like dates and status; Credly cannot alter those details (Credly Help Center). That’s why confirmation or reissue requests must go to SHRM. Access, email, and merge fixes go to Credly.

Quick checks that resolve most issues

If your SHRM badge looks wrong on Credly, start with quick, low-effort checks on both sides. Verify the SHRM (issuer) side and the Credly (platform) side. These often resolve mismatches without opening a support ticket.

Verify in your SHRM account that your credential shows “Current” and note the valid-through date.
Make sure the email in your SHRM profile matches the primary or secondary email in your Credly account.
Check Credly for a “pending” or “new” SHRM badge invitation and accept it (see Claim/accept a badge).
Review your Credly privacy/visibility settings and set the updated badge to Public.
If you find two Credly profiles, request a merge so badges consolidate in one account.
If you changed your name or email, add the old email as a secondary in Credly so SHRM’s badge can attach to your profile (see Add a secondary email).

If any of these checks reveal a mismatch you can’t fix yourself (e.g., no new badge exists), move to the step-by-step section. Then contact the right team with the template provided.

Confirm your SHRM credential status and dates

If your SHRM-CP/SHRM-SCP shows “expired” on Credly, first confirm SHRM recorded your recertification. Note the credential’s expiration/valid-through date. Compare that date to what Credly shows on your badge profile. If SHRM doesn’t yet reflect your recertification, your next action is on the SHRM side. Allow processing time or contact SHRM Certification if your record should be current.

Check which email SHRM has on file vs Credly

If SHRM uses one email and Credly uses another, the new badge may land in a different Credly profile or fail to match your account. Log into Credly and add your SHRM email as a secondary email so either email on record with SHRM can attach badges to your profile (add a secondary email). Once the emails align, sign out and back into Credly to refresh. Then re-check for a pending badge.

Look for a new or pending badge to accept in Credly

After SHRM processes your recertification, they typically issue a new badge with an updated valid-through date. If Credly shows a pending SHRM badge invitation, accept it and set its visibility to Public so recruiters and verifiers can see it (how to claim/accept). If you don’t see a pending badge after a reasonable window, you’ll likely need SHRM to reissue.

Step-by-step: update your SHRM credential on Credly

When your SHRM credential isn’t up to date on Credly, follow these steps in order. Items that require a link are listed in References.

Confirm SHRM status: Log into your SHRM account and verify your credential shows Current with the correct valid-through date.
Align emails: In Credly, add your SHRM email as a secondary email so both addresses map to one profile.
Check for pending badge: Look in Credly for a new or pending SHRM badge and accept it; set visibility to Public.
Refresh your profile: Sign out/in on Credly and clear cache if needed; re-check your badge list and public profile URL.
Hide the old badge: If you see both an expired and a current SHRM badge, make the expired one Private rather than deleting it.
Fix duplicates: If badges are split across two Credly accounts, request a merge so all badges live under the same login.
Name/email changes: Update your SHRM profile, then make the same change in Credly; keep your previous email as a secondary in Credly.
If no new badge exists: Contact SHRM Certification and request a reissue/resync, including your details and evidence (see template).
If you can’t access your Credly account: Contact Credly Support for help with login, secondary email, or merging accounts (see template).

If you’ve completed steps 1–7 and your badge still doesn’t reflect your SHRM record after a short processing window, escalate using the templates below. This helps you avoid back-and-forth.

You recently recertified but your old badge still shows expired

Start on the SHRM side. Confirm your recertification is recorded and that your credential shows Current in your SHRM profile. Then check Credly for a pending, reissued SHRM badge. Accept it and set it to Public.

If no new badge appears after a few business days, ask SHRM Certification to reissue or resync your badge to Credly. Only the issuer can change badge dates and status; Credly cannot edit issuer-controlled metadata (Credly Help Center).

You changed your name or email

If a name or email change preceded the mismatch, align both systems. Update your SHRM profile details. Then, in Credly, add your previous email as a secondary and ensure your current email is primary so past and future badges map to one identity. Once aligned, check for a pending SHRM badge. If none appears after SHRM confirms your record, request a reissue.

You have duplicate Credly accounts

Duplicates split badges and commonly hide the most recent issue. Identify any extra Credly profiles tied to your emails. Search your inboxes for Credly invites. Then request an account merge so all badges consolidate into your primary login. After the merge, accept any pending SHRM badge and hide the expired one.

How long updates take and who controls what

If your SHRM credential is not up to date with Credly, timing depends on two hops. SHRM must record your recertification and trigger a new issue. Then Credly must deliver it to the correct account. In many cases, you’ll see the new badge within a few business days of SHRM processing. If it’s not visible after about a week, assume it needs a nudge.

SHRM, as the issuer, controls whether your credential is current, the badge’s dates, and any reissue to Credly. Credly controls your account, profile visibility, email matching, and consolidation (merges). Credly cannot alter issuer-defined badge metadata. That’s why status or date corrections go to SHRM, while account and display problems go to Credly Support.

When to contact SHRM vs. Credly (with templates)

When your badge is wrong on Credly, choose the contact path based on who owns the fix. Use the checklist below. Then copy the matching template to speed resolution.

Contact SHRM Certification when: your SHRM record is current but no new badge appeared, dates/status are wrong, or you need a reissue/resync.
Contact Credly Support when: you can’t log in, need to add a secondary email, have duplicate accounts to merge, or must fix profile/visibility.
If both apply: start with Credly to fix identity/access, then ask SHRM to reissue if the badge still isn’t present.

After contacting the right team, keep both your SHRM and Credly emails handy. Attach a screenshot or public badge link to reduce follow-ups.

Contact SHRM Certification team (reissue/resync request)

Subject: Request to reissue updated SHRM badge to Credly

Hello SHRM Certification Team,

My SHRM credential is current, but Credly still shows the old/expired badge. Could you please reissue or resync my updated badge to Credly?

Details:

Credential: SHRM-CP or SHRM-SCP (include Credential ID, if available)
Full name (as on SHRM record):
SHRM account email:
Credly account email(s): primary + any secondary
Recertification date / valid-through date (from SHRM):
Credly badge link or screenshot showing mismatch:

Thank you for your help in reissuing the updated badge.

(Use SHRM Certification contact: see References)

Contact Credly Support (account access, email, merge)

Subject: Help with Credly account (secondary email/merge/access) for SHRM badge

Hello Credly Support,

I need help updating my account so my SHRM badge appears correctly.

Details:

Full name:
Credly account email(s): current primary + any previous/alternate
Request: add secondary email, resolve login issue, or merge duplicate accounts (list both emails)
Public profile link (if accessible):
Recent SHRM badge invite received? Yes/No

Once my account emails are aligned and duplicates (if any) are merged, I’ll recheck for the SHRM badge. Thank you.

(Submit via Credly Support request form: see References)

Troubleshooting edge cases

When your SHRM badge still isn’t right on Credly after the core steps, a few edge cases can block visibility. Most are resolved by aligning identities, accepting the correct badge, and adjusting profile privacy.

No recert email or badge invitation received

If you never received a badge email, check spam and any filters on both your SHRM and Credly emails. Verify SHRM has the same email you use on Credly, or add the SHRM email as a secondary in Credly. Then ask SHRM to reissue the badge invitation to that address. If you still don’t see it after SHRM reissues, contact Credly Support to confirm delivery and account access.

Employer-issued vs personal SHRM badge confusion

Some employers issue organization or program badges that can appear next to your personal SHRM credential. These are distinct. Your SHRM-CP/SHRM-SCP is a personal certification badge from SHRM. Employer or org badges reflect affiliation or training. Make sure you’re reviewing the SHRM credential badge details (issuer: SHRM) when assessing status and dates.

Privacy and display settings blocking visibility

If your updated SHRM badge exists but isn’t visible publicly, review Credly profile and badge-level visibility. Set the new badge to Public and copy the public URL for verification. If recruiters still can’t see it, share the direct badge link. Confirm your profile itself isn’t set to Private.

FAQs

What is the exact sequence that moves a SHRM recertification from SHRM’s system to an updated Credly badge?

Answer: SHRM records your recertification and updates your credential. SHRM instructs Credly to issue a new badge with updated dates. Credly delivers a badge invitation to the email on file. You accept the badge and set its visibility.

How do I know if I have a pending SHRM badge on Credly and where do I accept it?

Answer: Log into Credly and check your dashboard for “Pending” or “Invitations.” Accept the SHRM badge there. If you don’t see it, search your inboxes for Credly invitations at your SHRM email address.

Which issues require SHRM to reissue a badge versus Credly to fix my account?

Answer: SHRM handles credential validity, dates, and reissue/resync. Credly handles account access, adding a secondary email, merging duplicate accounts, and privacy/display.

How can I match or change my email across SHRM and Credly without losing my badge history?

Answer: Keep your current email as primary in Credly and add any previous or SHRM email as a secondary. Update SHRM with your preferred email. Then ask SHRM to reissue if needed. Your badge history persists as long as emails map to the same Credly profile.

What evidence should I include when I ask SHRM to reissue my updated credential to Credly?

Answer: Provide your credential type/ID, SHRM email, Credly email(s), recert date and valid-through date from SHRM, and a public badge link or screenshot showing the mismatch.

If I see two SHRM badges (one expired, one current), how do I hide the old one without deleting my account?

Answer: In Credly, set the expired badge’s visibility to Private and keep the current badge Public. Don’t delete your account. You’ll lose access to all badges.

How long should I wait before escalating a missing reissued SHRM badge on Credly?

Answer: After SHRM confirms your record is current, wait a few business days for the new badge to appear. If it’s still missing after about a week, escalate to SHRM Certification with the reissue template.

Can Credly change my SHRM badge’s expiration date or status text?

Answer: No. Only the issuing organization (SHRM) can change dates and status on your badge. Credly cannot edit issuer-controlled metadata.

What should I do if my employer’s organization badge is appearing on my personal Credly profile?

Answer: Verify the issuer on each badge. Keep employer or org badges if relevant. Make sure your SHRM badge from SHRM is accepted and Public. Hide unrelated items as needed.

Will merging Credly accounts affect my existing SHRM badge links and social shares?

Answer: After Credly completes a merge, badge URLs may change. Re-share the new public link if necessary. The benefit is that all badges consolidate under one profile for consistency.

How do privacy settings on Credly affect the visibility of my updated SHRM badge to recruiters?

Answer: If your profile or badge is set to Private, recruiters can’t view it even if it’s current. Set both your profile and the SHRM badge to Public. Share the direct badge URL.

References and resources

Below are the authoritative resources mentioned above to help you act quickly.

SHRM recertification (60 PDCs every three years): https://www.shrm.org/certification/recertification
SHRM Certification contact page: https://www.shrm.org/certification/contact-us
Credly Help Center (issuer control, privacy, claiming): https://support.credly.com/hc/en-us
Add or remove a secondary email (Credly): https://support.credly.com/hc/en-us/articles/360020814093-Add-or-Remove-a-Secondary-Email-Address
Merge multiple Credly accounts: https://support.credly.com/hc/en-us/articles/360045154232-Merging-Multiple-Credly-Accounts
Claim/accept a badge (Credly): https://support.credly.com/hc/en-us/articles/360020974413-Claiming-and-Accepting-a-Badge
Credly Support request form: https://support.credly.com/hc/en-us/requests/new

Use the SHRM links when your credential record or badge dates need correction, and use the Credly links for identity, access, and profile display fixes.